10 dark secrets of robotic process automation

Every good science fiction story has at least one robot butler, an all-knowing, all-seeing genie that can make all our problems go away in a split second. The people who coined the buzzword “robotic process automation” were clearly trying to tap into this sentiment. Customers who buy into the platform expect to be able to hand over their chores to a computer butler so the humans left on staff can concentrate on the bigger challenges.

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(Insider Story)