I used to work for a place that basically managed a bunch of programs between hospitals and hospital vendors. Followed up on contracts, found deals where the hospital could get free drugs for certain patients, etc. You're wondering where I'm going with this...
Before Thanksgiving when AWS went down it got me thinking. I saw a lot of people being very vocal about how it can be a pain to get credits and money back for failure to meet SLAs. I've had to do it myself, but usually I just felt like "that's why they pay me".
Is there any interest in a 3rd party managing your SLAs with your vendors?
I've got no idea exactly what this is right now, but I'd love to get some people's feedback on the idea, and if you're interested, check out my website and sign up.