Aspen Skiing Co. counts on change management for contactless experience

The coronavirus pandemic has raised the functionality factor for mobile software, as some fear-filled customers shy away from brands they perceive as not having their social-distancing concerns at heart by providing a digital equivalent for every touchpoint. Woe to the company that can’t create an end-to-end contactless user experience that is seamless, convenient, and — importantly — fun.

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(Insider Story)