Posts by Martha Heller
How Johnson Controls is going ‘digital to the core’
As Johnson Controls expands its focus from manufacturing HVAC, fire detection, and building controls products to providing predictive analytics and smart facilities, Johnson’s end-to-end processes, says CIO Diane Schwarz, must be “digital to the cor…
Read MoreDriving Emerson’s evolution from electronics to smart devices
Jake Fritz is VP and CIO of Emerson, a global $18 billion company. Traditionally known as an electric products company that makes valves and other process control equipment, Emerson has an expansive footprint as a software and smart devices company….
Read More5 tips for thriving in the digital era
Your CEO has been running your company for 10 years and has spent 30 years in the industry. She is visionary and flexible and has pivoted the business during changing markets. She has evolved the culture appropriately and has consistently outpaced t…
Read MoreWant to create a customer-centric culture? Meet your customers where they are
Qurate Retail Group comprises seven brands, including QVC, HSN, Zulily, and several other lifestyle brands. The company is the top video commerce company globally, is among the top 10 ecommerce retailers in North America, reaches 380 million homes t…
Read MoreWaste Management dumps legacy processes, drives digital change
With 43,700 employees, 20 million customers, 17,500 collection trucks, and the industry’s largest landfills network, Waste Management has some serious operations to manage. How does the leadership team develop and execute a digital transformation fo…
Read MoreTransforming an insurance and financial services giant to meet customers’ digital expectations
When I ask my daughter how college is going, she says, “Check my Instagram.” My daughter, and her entire generation, will be Nationwide’s future customers in only a matter of years. How does an insurance company that has sold products through a netw…
Read MoreDriving digital innovation: 6 steps to get company leaders on board
Structure Tone, a global construction management firm, was family owned for 40 years. In 2016, however, the family shifted ownership to employees and a consortium of outside investors. Since then, the firm has conducted mergers with three companies….
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