Posts by Zeus Kerravala

Before the coronavirus hit, consumer expectations were already changing and creating challenges in the retail industry. And CIOs, who historically had little to do with developing new customer experiences, were increasingly being tasked with driving in…

Artificial intelligence (AI) has been a hot topic among IT and business leaders as it promises to be the biggest driver of change in human history.  The way we work, live, learn and play will never be the same once AI is infused into all of our devices…

Collaboration spaces, such as huddle rooms and conference rooms, have grown in popularity as businesses look to facilitate better work environments. When planning a strategy, IT and business leaders need to weigh the pros and cons and decide whether…