How Chubb Insurance embraced digitalisation in Asia

When asked to share the digitalisation journey of insurance giant Chubb, Michael Eksteen offered a simple analogy: “you don’t trade in your car and ask that they use the same engine and wheels of your previous car.”

Speaking as vice president of digital across the Asia-Pacific region, the Singapore-based executive acknowledged the delicate balancing act of implementing new technologies while accounting for previous investments and legacy infrastructure. “At some point, you need to make a choice between fixing up the old version, hoping for better efficiency whilst impacting the environment, versus a completely new driving experience,” he said. “The world is changing and will change even faster, and technology will change accordingly. Technology should always be a core, dynamic enabler.”

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