IDG Contributor Network: How human-centered design is driving digital health

A recent study by Mayo Clinic and the American Medical Association delivered a scathing “F" rating on the usability of electronic health record systems (EHR), blaming them for an epidemic of burnout that has taken a toll on nearly half of physicians across the country. Frustration with EHR system usability is not new. Exactly a year ago, in a piece entitled “Why doctors hate their computers," physician and author Atul Gawande essentially made the same case, indicting EHR systems for poor design.

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