Do you know the one thing that you have to change in your organization in 2020?
Will you focus on developing new products and services? Surely that’s a critical place to start, especially for the growing number of companies that want to sell and deliver digitally driven products and services directly to end-users. Or maybe your business is already experiencing digital disruption, losing market share, or recognizing competitive threats from new startups and must revitalize the customer experience.
If that’s not it, maybe your top priority should be to become a more data-driven organization. Are your leaders making strategic decisions off thirty-day old data processed through a myriad of spreadsheets and dumbed down charts presented on slides? Are you sitting on a trove of historical data that can fuel new insights, innovations, or operational improvements?