IT leaders grapple with the new normal

The first responsibility of any leader is to articulate a vision that can be internalized by all – and to secure the resources and support to attain it. It’s never a “one and done” job; it requires creativity to hit the same directional notes in fresh, motivating ways. Without genuine leadership, organizations languish.

The past six months have amounted to a leadership test on a mammoth scale. In March, when the pandemic turned the world upside down, the first task was to enable operations to continue as routinely as possible while ensuring the health and safety of employees. Work-from-home mandates and quick deployment of remote collaboration technologies enabled most IT leaders to perform that small miracle with few speedbumps.

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